Holiday FAQ

*Puerto Rico, Virgin Islands, Guam, Marshall Islands, American Samoa and Micronesia

All items marked final sale cannot be returned or exchanged. If you receive an item that is damaged or defective, please contact our customer care team at 877-850-1079 and we will be happy to assist you.

We do not offer gift wrap. For most items however, you have the option of including a gift message of up to 150 characters at no additional cost.

Outlet purchases made on katespadeoutlet.com cannot be combined with any other promotion or coupon code offered on katespade.com.

Sign into your account or enter your order number, email address and billing zip code, click here.

You'll be able to see order details and shipping information for all your orders. After your order ships, we'll email you with your tracking information. You'll also be able to see it in your order history.

Orders are shipped on business days only. Business days are Monday-Friday, excluding federal holidays within the United States. Orders may take up to 3 days to ship from the warehouse. Domestically, it usually takes 3 to 7 business days for ground delivery once the item is shipped.

If you have an existing Kate Spade New York account, please log in here to view your order status. Otherwise, we invite you to contact our customer care team at 877-850-1079 and we will be happy to assist you.

In most cases, we cannot cancel or change an order once placed as processing begins immediately. Feel free to contact us at 877-850-1079, we'll do our best to help.

In the case of items damaged during shipment, please immediately contact our customer care department at 877-850-1079. We will work with you to replace your item as fast as we can. If we are able to locate a replacement, we will send it to you at no charge to you and will ask you to return the damaged/defective item to us using our free return service.

Though infrequent, there are instances in which an item can become out of stock while an order clears through our system. Rest assured; you will not be charged for this item. You may see an authorization hold on your account, which will drop off in 3-5 business days, depending on your financial institution.